Terms and Conditions

General Terms and Conditions (GTC)

1. Scope
These General Terms and Conditions (GTC) apply to all contracts concluded via our online shop between CTears, Silberbergstraße 15, 89522 Heidenheim (hereinafter referred to as the "Seller") and the buyer. Deviating terms and conditions of the buyer are not recognized unless the Seller expressly agrees to their validity.

2. Conclusion of contract
The presentation of products in our online shop does not constitute a legally binding offer, but rather a non-binding invitation to place an order. The purchase contract is concluded when the seller accepts the buyer's order by sending an order confirmation via email.

3. Prices and payment
All prices are quoted in euros and include VAT. Payment can be made in advance, via PayPal, credit card, or other payment methods offered during the ordering process.

4. Delivery and shipping costs
Delivery will be made to the address provided by the buyer. Shipping costs will be shown during the ordering process. Delivery time is typically [delivery time information] working days, unless otherwise stated.

5. Right of withdrawal
The buyer has the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period begins upon receipt of the goods. To exercise the right of withdrawal, the buyer must inform the seller of their decision by means of an unambiguous statement (e.g., by email or letter).

6. Return costs in case of cancellation
In the event of a cancellation, the buyer shall bear the direct costs of returning the goods. If the goods have been damaged due to improper handling, the seller reserves the right to demand compensation.

7. Warranty and Liability
The statutory warranty rights apply. The seller is not liable for damage caused by improper use or external influences.

8. Data protection
The buyer's personal data required for the transaction will be processed in accordance with the statutory data protection regulations and will not be passed on to third parties unless this is necessary for the execution of the contract.

9. Final provisions
Should individual provisions of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected. The law of the Federal Republic of Germany shall apply. The place of jurisdiction, to the extent permitted by law, is the registered office of the seller.

CTears
Silberbergstraße 15, 89522 Heidenheim
Email: CTechnichservice@gmail.com

As of: April 14, 2025